About Caliber Equipment, Inc.
Caliber Equipment Inc. is based in Central Virginia - USA. Our corporate headquarters is conveniently located just off of Interstate 95. We have locally based service technicians in both Northern Virginia, Central Virginia Southern Virginia, Virginia Beach, and North Carolina.
Old School Service: What It Means at Caliber Equipment
In an age of automated customer service and impersonal digital transactions, "Old School Service" represents something increasingly rare and infinitely valuable. At Caliber Equipment, Old School Service isn't just a catchphrase—it's the foundation of how we've built lasting relationships for over two decades in the commercial cleaning equipment industry.
Old School Service means answering the phone. When you call our toll-free number, you reach real people who know your name, understand your equipment, and remember your last service call. We believe that behind every business inquiry is a person with a problem that needs solving, not a ticket number in a queue.
It means showing up when we say we will. Our commitment to reliability runs deeper than just delivering equipment on time. It's about being the partner you can count on when your floor scrubber breaks down during your busiest season, or when you need emergency parts to keep your operation running. We understand that your success depends on our dependability.
Old School Service is built on expertise, not algorithms. Our team doesn't just process orders—we provide solutions. With decades of combined experience in commercial floor cleaning equipment, we can diagnose problems over the phone, recommend the right machine for your unique needs, and provide the kind of technical guidance that only comes from years of hands-on experience.
It means treating every customer like they're our most important customer. Whether you're managing a small office building or overseeing cleaning operations for a major facility, you receive the same level of attention, care, and respect. We remember that relationships are built one interaction at a time, one problem solved at a time.
Above all, Old School Service means taking ownership. When something goes wrong, we don't hide behind policies or pass you to another department. We take responsibility, find solutions, and follow through until you're satisfied. Because at the end of the day, your success is our success.
In a world that's increasingly automated, Old School Service is refreshingly human. It's the difference between being served and being cared for—and it's what sets Caliber Equipment apart in everything we do.
The Caliber Team
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President:
Manny Lawrencemanny@caliberequipment.com
Manny's background includes fifteen years with the Tennant Co. in service trainer capacities and management roles, five years as a maintenance manager with a regional food distribution wholesaler, three years as a Power Boss sweepers specialist for a distributor before joining Caliber Equipment. Manny directs our technical staff, facilities management, and logistics. Ask Manny for Technical Assistance!
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VP of Sales:
Dave Boothdave@caliberequipment.com
Territory: Northern VA and Tidewater
Dave has been with Caliber Equipment Inc. for 13 years and has been instrumental in its success and growth. Besides being very knowledgeable about our products he has 25 years of experience in retail management where he developed a talent for customer service as well.