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Shipping Policy

Shipping Policy

Factory Direct New Equipment: Caliber Equipment will place your order with our vendor within 1-2 business days, but all orders that ship straight from our vendors are subject to the vendor's wait times and shipping policies. Most items are in stock with our vendor at the time of purchase, if they are backordered we will notify you via phone or e-mail. Please allow 1-2 weeks to receive your item from our vendor.

If you need an order expedited please contact us and we will see what can be done.

Refurbished Used Equipment: Equipment sold as Refurbished Used is refurbished to order, meaning these machines will be restored for you upon your placing an order. Please allow 3-4 weeks for these machines to ship out.

We do our best to ship our refurbished machines in a timely manner, but delays from the factory including available parts and components can delay the restoration of a machine. Because of this, no ship time is guaranteed, but we will be in contact with you if it appears that your machine restoration will be delayed. We ask for you to notify us at 888-550-0945 if you are working with a deadline.

Free Shipping Disclosure

Free Shipping within the continental USA: Caliber is happy to offer free shipping for applicable machines to customers who are located within the 48 states of the continental USA!

Our machines are shipped via a pallet and truck which does not have a lift gate. In order to qualify for free shipping you must be able to receive the equipment as prepared. It is assumed that your delivery address is a commercial address and is equipped with the appropriate facilities to receive the equipment, including but not limited to a fork lift, loading dock, etc.

If your delivery address is not a commercial address, does not have a forklift or loading dock, requires a lift gate truck, or is otherwise unequipped or requests special circumstances to receive the delivery, Caliber reserves the right to charge for the extra services required to successfully complete delivery.

All delivery details will be verified by Caliber before fulfillment of your order.

Remote Locations: In the case of extremely remote locations our shipping carriers charge extra for delivery. These remote location upcharges are not covered by our free shipping policy. If your delivery address is considered remote Caliber reserves the right to pass on the additional shipping cost to the customer.

International Orders, Hawaii & Alaska: In all cases free shipping does not apply to international orders or those located outside the continental 48 states but a discount towards those shipping charges might be available so please inquire if you need your equipment shipped outside the continental USA.

Returned or Non-Deliverable Equipment: In the case that a machine is returned to us as non-deliverable, or in the case of a return for a refund, the original shipping charges of which were considered "free" will no longer be considered such and Caliber reserves the right to charge the customer for those original charges or deduct them from any potential refunds.