Return & Cancelation Policy
Factory Direct & New Equipment: Unused unopened brand new equipment shipped from the factory or Caliber can be returned or exchanged within 1 week of delivery. Brand new equipment that has been opened and used can not be returned. Please call Caliber at 888-550-0945 before returning your equipment to us.
All canceled orders and returned new equipment are subject to a 15% fee.
In all cases shipping costs are non-refundable and return shipping costs are the responsibility of the purchaser, Caliber is happy to help arrange shipping on your behalf and forward the bill onto you.
If there is a defect with your equipment please contact Caliber and we will get in touch with the factory.
Refurbished Used & Special Value Equipment: All refurbished and special value equipment sales are final. Our refurbished used machines come with a 60 days parts and labor warranty through Caliber Equipment. Special Value equipment are machines that retain some original factory warranty, if your special value machine did not come with remaining factory warranty it will be covered under Caliber's 60 days parts and labor warranty.
All returns and exchanges are handled on a case by case basis.
All canceled orders and returned refurbished equipment are subject to a 15% fee.
In all cases shipping costs are non-refundable and return shipping costs are the responsibility of the purchaser, Caliber is happy to arrange shipping on your behalf and forward the bill onto you.
Parts, Pads, Brushes and Squeegees: Parts ordered through our website, over the phone, or over email correspondence can be returned within 2 weeks of receipt. You must contact us at firstname.lastname@example.org prior to returning parts to request a return authorization.
All parts must returned as originally shipped, meaning UNOPENED, UNINSTALLED, and in brand new condition.
All parts will be inspected upon receipt, returns will be processed once it is ensured the part is in the appropriate condition.
A 25% restocking fee applies to all returned parts, and return shipping costs are the responsibility of the buyer.